The program focuses on the philosophy and psychology of service as well as technical skills (or the mechanics) of service. Students will experience a combination of service theory reinforced by the actual practice of the concepts learned. Emphasis on the concept of customer relations from its broadest perspective, and the ways it impacts on the customer and on the interpersonal skills needed to manage situations.
SMART Certificate Food & Beverage Management
What will you learn?
• Professionalism including appearance, positive attitude, and knowledge of the establishment.
• The interpersonal and selling skills
• Service recovery skills
• The product knowledge
• Menu terminology
• Special dietary needs (i.e., allergies)
• Service techniques and section management.
Key features of our program
Self-paced learning gives students time delve more deeply into course areas that capture their interest.
Suitable for working professionals looking to update and upgrade as well as fresh incumbents looking to kick-start long and fruitful innings in the hotel industry.
You will walk away with
A skill set that the hospitality industry appreciates
Tools & skills to enhance your career in most exciting industry.
A positive mind set
Boost your confidence with knowledge and be the one that industry is looking for.
Infinite power to succeed
Achieve your goals & dreams by taking a step.