In Accommodations Operations Management, you will examine travel patterns affecting the lodging industry, different types of lodging, functions of the various departments within a lodging operation, human resource management issues specific to hotel operations and management, current trends in guest services, competitive tactics that hotels use in their services and amenities, service philosophy and psychology, principles of front desk management and relevant operational.
SMART Certificate Accommodation Operations
What will you learn?
• The different uses of lodging for business travellers, conventioneers and travelling families and tourists.
• Levels of service provided by economy, mid-scale, up-scale, and luxury accommodation.
• The guest cycle - from the original reservation to departure and guest history.
• Support departments - guest services, housekeeping, and maintenance
Key features of our program
Self-paced learning gives students time delve more deeply into course areas that capture their interest.
Suitable for working professionals looking to update and upgrade as well as fresh incumbents looking to kick-start long and fruitful innings in the hotel industry.
You will walk away with
A skill set that the hospitality industry appreciates
Tools & skills to enhance your career in most exciting industry.
A positive mind set
Boost your confidence with knowledge and be the one that industry is looking for.
Infinite power to succeed
Achieve your goals & dreams by taking a step.